Our Privacy Commitment

This site is a Best Buy “co-branded” site. We have contracted with Partsearch to provide parts and accessories for our customers. The services performed by Partsearch are on behalf of Best Buy. All information provided to Partsearch on this site is owned by Best Buy and subject to this privacy policy. The Best Buy Companies value the relationship we have with our customers and are committed to responsible information handling practices.

The Best Buy Companies follow these privacy principles in our conduct in the collection, use, release and security of customer information both online and offline:

  • Providing you NOTICE of our information practices.
  • Giving you CHOICES about how your data will be used.
  • Providing you the opportunity to UPDATE or CORRECT your personal information.
  • Using information SECURITY safeguards.
  • Limiting the SHARING of your information.
  • Committing to COMPLYING with applicable privacy requirements.
  • Providing you with means to CONTACT US about privacy-related issues.


PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for bestbuy.partsearch.com (the Best Buy Partsearch site).

To assist you with reading through our Privacy Policy, we have provided answers to questions that you may find most important:


WHAT INFORMATION DOES BEST BUY COLLECT AND HOW IS THE INFORMATION USED?
What information we collect
We collect personal information such as your contact information (name, phone number, e-mail address) and billing/shipping information (credit card number, billing address.) Additionally, our Web server automatically collects click-stream information such as the address (or “URL”) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

When we collect information
Personal information is collected when you set up an account for making purchases. In addition, when using our Web sites, our servers may collect click-stream information as described above. We may also obtain information or lists from other companies.

How the information is used
We use the information you provide in order to 1) fulfill requests for products, services or information, 2) provide customer services, 3) offer new products and services, 4) measure and improve the effectiveness of our Web sites or our marketing endeavors, and 5) other business purposes. Best Buy will provide you with the opportunity to opt-out of having your information used for marketing communications.

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DOES THIS WEB SITE USE COOKIES OR OTHER TECHNOLOGIES TO COLLECT INFORMATION?
Cookies
A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. This Web site uses cookies to simulate a continuous connection – cookies let us "remember" information about your preferences and passwords and allow you to move within this Web site without reintroducing yourself. We use cookie and web beacon technology to track which pages on our sites our visitors view and which Web browsers our visitors use. We also use "action tags" to assist in delivering the cookie. These action tags allow us to compile statistics and other data about our customers on an aggregate basis, by embedding a random identifying number on each user's browser. Then we track where that number shows up on our site. We may share aggregated data (information that does not identify you) with third parties.

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DOES BEST BUY SHARE THE INFORMATION I'VE PROVIDED?
Best Buy shares personal information with third parties in limited circumstances. For example, we may release personal information to third parties to perform services on our behalf such as; fulfilling our customer’s orders, sending Best Buy marketing communications, delivering packages, sending postal mail and e-mail, administering surveys or processing credit card payments.

The Best Buy Companies are affiliated entities and wholly-owned subsidiaries of Best Buy Co., Inc. Any information you may provide us on this site may be combined with or shared among the Best Buy Companies. For further information on these practices, please refer to the Best Buy Privacy Policy at http://www.bestbuy.com/site/olspage.jsp

From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

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DO I HAVE CHOICES REGARDING HOW MY INFORMATION IS USED?
If your information is currently being used to send you marketing communications from Best Buy, you can opt-out at any time. All marketing e-mail and direct mail communications from us, such as hot deals or special offers, tell you how to stop receiving them.

To opt-out of receiving marketing material from Best Buy:

  1. Follow directions on a marketing e-mail or direct mail communication from us.
  2. Call 1-888-BEST BUY
  3. Send an e-mail with your current contact information to PrivacyManager@bestbuy.com
  4. Send a request with your current contact information to:
    Best Buy
    Attn: Privacy Manager
    P.O. Box 9421
    Minneapolis, MN 55440
Best Buy will take the appropriate steps to implement your request to opt-out. Please note that due to production and mailing timelines, it may take up to 10 business days for e-mails and up to six weeks for direct mail to make the requested change. Until that change takes effect, you may still receive marketing communications from us.

Also, please note that you may still receive business-related communications such as order confirmations, product recall information or updates or other administrative communications.

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HOW CAN I UPDATE OR CHANGE MY INFORMATION?
We want your information and preferences to be accurate and complete.

To update or change your information:

If you've created an account on this site, you can update your information after logging into your account. Changing or updating your information on this site will not change or update any information for any account you may have with BestBuy.com. You must visit BestBuy.com to change or update your information for that account.

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HOW DOES BEST BUY SECURE MY PERSONAL INFORMATION?
Security
This Web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All information is stored on a secure server that is not accessible through the Internet. We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Safe Shopping Policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The Best Buy Partsearch Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

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Choosing a Personal Password
When you create an account, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

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DOES BEST BUY COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the online privacy of children. We will not knowingly or intentionally collect personal information online from children under the age of 13. The Best Buy Partsearch site is a general audience site and is not targeted to children.

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WHOM CAN I CONTACT IF I HAVE QUESTIONS OR CONCERNS?
Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  1. Postal Mail:
    Best Buy
    Attn: Privacy Manager
    P.O. Box 9421
    Minneapolis, MN 55440
  2. E-mail: PrivacyManager@bestbuy.com
  3. Phone: 1-888-BEST BUY
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WILL THIS PRIVACY POLICY CHANGE?
This policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here.

If we change our information practices or this Privacy Policy in such a way that your personal information may be shared in a different manner, we will give you the opportunity to opt-out of having your information shared in that new manner.

Last revision date: June 10, 2004 If you have questions about our Privacy Policy, e-mail our Privacy Manager at PrivacyManager@bestbuy.com.

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