Terms of Use

READ CAREFULLY. This Terms of Use Agreement ("Terms of Use") applies to use of the Best Buy PartStore website located at bestbuy.partsearch.com ("Site"). Additional or separate terms may apply to your interactions with other Best Buy websites, Best Buy stores, and Best Buy Express, and to your use of individual services or features available on the Site. To the extent that the provisions of any additional terms conflict with these Terms of Use, these Terms of Use will govern. The Site is the property of Best Buy Enterprise Services, Inc., and its subsidiary, Partsearch Technologies, Inc., and references to "Best Buy," "Partsearch," "our," "we," or "s" may refer to Best Buy Co., Inc., Best Buy Stores, L.P., BestBuy.com, LLC, and BBY Solutions, Inc. (together with their parents, subsidiaries, affiliates and designees). By using the Site, you agree to be bound by the Terms of Use. You also accept the Terms of Use when you create an account, sign in as a guest, or log into the Site. If you do not agree to the Terms of Use, you should not use the Site.

Partsearch reserves the right, at its sole discretion, to change, add to, or remove portions of the Terms of Use, at any time and without notice. It is your responsibility to review the Terms of Use each time you use the Site. Your continued use of the Site following the posting of changes means that you accept and agree to the changes. You agree that all purchases by you will be subject to the Terms of Use. As long as you comply with the Terms of Use and any such modifications, Partsearch grants you a personal, non-exclusive, non-transferable, non-sublicensable, limited privilege to enter and use the Site.

  1. Partsearch Content; Copyright and Trademark Notice. All content included on or comprising the Site, including information, data, media (downloaded or samples), software, graphs, typefaces, text, images, graphics, user interfaces, music, sounds, videos, photographs, trademarks, logos, artwork and other material (collectively, "Content"), is owned by or licensed to Partsearch, and is protected by copyright, patent, trade dress, trademark, or other proprietary rights. All Content is protected as a collective work under U.S. and international copyright laws, and Partsearch owns, to the fullest extent allowed by such laws, the copyright in the design, selection, coordination, arrangement, and enhancement of all Content. You may use the Site and the Content only for personal and limited commercial use and you must retain all copyright, trademark, and other proprietary notices contained in any Site material you use. Except as expressly provided in the Terms of Use, no part of the Site and no Content may be copied, reproduced, recorded, retransmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, modified, or altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Partsearch's prior express written consent. Unless Partsearch separately gives you permission, you may not copy, scrape, frame, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from, or in any way exploit any of the Content, in whole or in part. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, trade dress, rights of publicity or trademarks with respect to any of the Content, and Partsearch reserves all rights not expressly granted hereunder. Partsearch expressly disclaims all responsibility and liability for uses by you of any Content or User Content (as defined below) obtained on or in connection with the Site. PARTSTORE, PARTSEARCH, PARTSEARCH TECHNOLOGIES, P & Design, SOLVING THE PARTS PROBLEM, and other trademarks on the Site are the property of their respective owners and are owned by, licensed to, or where required, used with permission by Partsearch and may not be reproduced, copied, or manipulated in any manner without the express written approval of the trademark owner. The use of any Partsearch trademark or service mark without Partsearch's express written consent is strictly prohibited.

  2. User Content. You may interact with the Site and Partsearch in numerous ways, including Feedback forums, email communications, and by submitting questions. You are solely responsible for the comments, photographs, videos and other content that you post or publish on the Site ("User Content"). You represent and warrant that (a) you own or have the necessary licenses, rights, consents, and permissions to use the User Content, to include the User Content on the Site, and to permit other users to use and download or print copies of the User Content, (b) you authorize Partsearch to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all User Content, and (c) you will not submit User Content that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the User Content and to grant Partsearch all of the license rights granted herein. You retain all of your ownership rights in your User Content. By posting User Content on the Site or otherwise submitting it to Partsearch, you hereby grant Partsearch a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable right and license to use, modify, reproduce, transmit, publish, distribute, prepare derivative works of, display, perform, reformat, delete, excerpt (in whole or part) and translate the User Content and any information (except order information sent via email or phone) or materials you send to Partsearch for any purpose in connection with the Site, its business and the promotion thereof or any other purpose in any media format and through any media channels, and to grant and authorize sublicenses of the foregoing. You also hereby grant each Site user a non-exclusive license to access your User Content through the Site, and to use, reproduce, distribute, display and perform such User Content as permitted by the Terms of Use. You also grant Partsearch the right to use the name you use when you submit User Content to Partsearch, in connection with that User Content. When you submit User Content to Partsearch, you will disclose any affiliation you have with Partsearch and you will not submit anything that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing. The above licenses granted by you in User Content are perpetual and irrevocable. Partsearch may remove User Content at any time. You agree that Partsearch may retain archival copies of User Content that has been removed or deleted.

  3. Registration; Customer Accounts. Certain services offered on or through the Site require you to first open a customer account ("My Account"). You are responsible for maintaining the confidentiality of your My Account information, including your password, and for all activity that occurs under your account. Partsearch has no responsibility for any activities that occur under your account and password. You agree to notify Partsearch immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Partsearch or any other user of the Site due to someone else using your password or account. You may not use anyone else's password or customer account at any time. You may not attempt to gain unauthorized access to the Site. Should you attempt to do so, assist others in making such attempts, or distribute instructions, software or tools for that purpose, then your My Account will be terminated. You agree to provide Partsearch with accurate, current and complete information about yourself as prompted by the registration process, and to keep that information up-to-date. You may update any of your My Account information by clicking on the My Account button and selecting the appropriate link.

  4. Privacy. Your use of the Site is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.

  5. Intended for Users Over 13. Partsearch provides the Site for use by individuals thirteen (13) years of age and older. If you are under the age of thirteen (13), you may use the Site only with the assistance of a parent or guardian. Partsearch will not knowingly collect personally identifiable information from visitors under the age of thirteen (13).

  6. User Conduct. You are solely responsible for the content and context of any materials, including but not limited to User Content, you post or submit through the Site. You may only use the Site for lawful purposes. Activities including, but not limited to, tampering with the Site, misrepresenting the identity of a user, and using buying agents or conducting fraudulent activities on the Site are prohibited. You warrant and agree that while using the Site, you shall not upload, post, transmit, distribute or otherwise publish through the Site any materials which: (a) are unlawful, threatening, harassing or profane; (b) constitute or encourage conduct that would constitute a criminal offense or give rise to civil liability; or (c) contain false or misleading indications of origin or statements of fact. You further warrant and agree that you will not: (i) use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy, probe, test or monitor any portion of the Site or any Content or User Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content or User Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site; (ii) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or any of the systems or networks comprising or connected to the Site; (iii) use the Site for unintended purposes or try to change the behavior of the Site; (iv) attempt to interfere with service to any user, host or network, including without limitation via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing," or "crashing"; (v) forging any TCP/IP packet header or any part of the header information in any email; or (vi) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating a legitimate user). You may not send unsolicited or unauthorized email on behalf of Partsearch, including promotions and/or advertising of products or services. Partsearch may prosecute you to the full extent of the law for any violation of these Terms of Use. You may not use any device, software, routine, or data to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site. You may not use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than the search engine and search agents Partsearch provides and generally publicly available browsers.

  7. Monitoring. You agree that Partsearch has the right, but not the obligation, to monitor, edit, disclose, refuse to post, or remove at any time, for any reason in its sole discretion, any material and content anywhere on the Site. Notwithstanding this right, Partsearch does not and cannot review all materials posted on the Site by users and Partsearch is not responsible for any materials posted by users.

  8. Copyright Infringement Claims. If you believe that your copyrighted material has been infringed and is accessible on the Site, or that the Site contains links or other references to another online location that contains material or activity that infringes your copyright rights, please provide the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. §512) in writing to Best Buy’s Copyright Agent:

    • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

    • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

    • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Partsearch to locate the material;

    • Information reasonably sufficient to permit Partsearch to contact you, such as an address, telephone number, and if available, an email address;

    • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

    • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

    Best Buy’s designated agent to receive notifications of claimed infringement can be reached by:

    Mail:
    DMCA Agent
    BBY Solutions, Inc.
    B6-Legal Dept.
    7601 Penn Ave. S.
    Richfield, MN 55423


    E-mail:
    dmca.agent@bestbuy.com


    Phone:
    612-291-1000


    Fax:
    612-292-2323


    For additional information regarding this procedure, please reference 17 USC 512.

  9. Conditions of Sale and Payment Terms. To purchase any goods and/or services on the Site, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person (no corporations, partnerships, or other legal entities), and (c) be a resident in the 50 states of the United States of America, exclusive of its commonwealths, territories and possessions ("United States"). Prior to the purchase of any goods or services on the Site, you must provide Partsearch with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to Partsearch, you hereby agree that you authorize Partsearch to charge your card the purchase amount. Generally, credit or debit cards are not charged until Partsearch ships the item. However, Partsearch may pre-authorize your order amount with your credit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit or debit card issuer for more information. All charges from those sales are subject to the Partstore Return Policy.

  10. Methods of Payment, Credit Card Terms and Taxes. All payments must be made by VISA, MasterCard, Discover or American Express. In the future Partsearch may accept other methods of payment. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not the Terms of Use to determine your rights and liabilities as a cardholder. YOU, AND NOT PARTSEARCH, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Partsearch of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Partsearch does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Partsearch or its agents. You are responsible for paying any sales, use, excise, value-added or other similar tax or fees applicable to your purchases. Partsearch Technologies, Inc. is a Best Buy company and is required to collect and remit tax in all states where we have a physical presence. This site is intended for individual consumers. Corporate clients and those qualified to make tax-exempt purchases should visit www.partstorepro.com for further information.

  11. Shipping. All orders placed on this site are subject to product availability and will be shipped according to Partsearch's shipping policies. In the rare event that your order never arrives, notification of lost items must be received within sixty (60) days from receipt of the shipping confirmation email. Please review the Shipping & Handling section of our Help page for additional information on shipping times, rates and policies.

  12. Order Acceptance Policy. Partsearch’s order confirmation to you does not signify Partsearch's acceptance of your order, nor does it constitute confirmation of Partsearch's offer to sell. At any time after receipt of your order, Partsearch may accept, decline, or place quantity or other limits on your order for any reason. Partsearch further reserves the right any time after receipt of your order, without prior notice to you and for any reason, to supply less than the quantity you ordered of any item. Partsearch may impose these limits on a per-person, per-household, per-order, or any other basis. If Partsearch rejects, limits, or otherwise modifies your order, Partsearch will attempt to notify you using the email address you provided. If Partsearch cancels an order or part of an order that it has already charged you for, Partsearch will refund you the full amount of the cancelled portion of the order. Otherwise, your order will be deemed accepted by Partsearch upon its delivery of products or services that you have ordered. Partsearch may require additional verification or information before accepting any order.

  13. Errors on Our Site; No Responsibility To Sell Mispriced Products Or Services. Partsearch tries to be as accurate as possible. However, Partsearch does not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Partsearch cannot confirm the availability or price of an item until you place an order. Despite Partsearch’s best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of those reasons, Partsearch shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. Partsearch shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Partsearch shall immediately issue a credit to your credit card in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

  14. Modifications to Prices or Billing Terms. PARTSEARCH RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY EMAIL DELIVERY TO YOU.

  15. Service and Support for Goods Sold. ALL ITEMS ARE SOLD AS IS WITHOUT WARRANTY FROM PARTSEARCH OF ANY KIND. All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions.

  16. Return Policy. All sales made through the Site are subject to the Best Buy PartStore Return Policy. For a complete explanation of the return policy, please see Return Policy.

  17. Indemnification. You agree to indemnify and hold harmless Partsearch and its affiliates and their successors and assigns, and other users from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of or related to your use of the Site, your violation or alleged breach of the Terms of Use, your dispute with another user, the unauthorized access to the Site using your My Account or password, or your violation of any law, regulation or third-party right.

  18. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY. THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY BEST BUY ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. BEST BUY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND HEREUNDER, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. YOUR USE OF THE SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BEST BUY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BEST BUY DOES NOT WARRANT THAT THE SITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OR OUR SERVERS OR ELECTRONIC COMMUNICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BEST BUY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

  19. Links to Third-Party Websites. The Site contains links to other sites operated by third parties ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose. Partsearch does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content, products or services. A link to a Third-Party Site on the Site does not constitute sponsorship, endorsement, approval or responsibility for any Third-Party Site. The terms of use and privacy policy of any Third-Party Site may differ substantially from the Terms of Use. Please review the terms of use for all Third-Party Sites for more information about the terms and conditions that apply to your use of the Third-Party Sites.

  20. Export. Certain software or other materials ("Software") that you may obtain through the Site may be further subject to export controls. You will comply with all applicable export and re-export restrictions and regulations, and you will not transfer, or encourage, assist, or authorize the transfer of any Software to a prohibited country or otherwise in violation of any restrictions or regulations.

  21. Termination. Partsearch may terminate your My Account or access to the Site at any time, for any reason, without notice, in its sole discretion. You are personally liable for all orders placed and charges incurred prior to termination. YOU AGREE THAT PARTSEARCH WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR TERMINATION OF YOUR ACCESS TO THE SITE OR YOUR MY ACCOUNT. Partsearch reserves the right to change, suspend, or discontinue any or all aspects of the Site at any time, without notice, in its sole discretion. If you become dissatisfied with the Site, your only recourse is to immediately discontinue use of the Site.

  22. General. No delay or failure to take action under the Terms of Use shall constitute any waiver by Partsearch of any provision of the Terms of Use. If any provision of the Terms of Use is invalid or unenforceable under applicable law, it is, to that extent, deemed enforceable to the fullest extent possible (and severable in the event such provision is completely unenforceable) and the remaining provisions of the Terms of Use will continue in full force and effect. The Terms of Use will bind and inure to the benefit of Partsearch's successors and assigns. Any claim under the Terms of Use must be brought within one (1) year after the cause of action arises. The Terms of Use shall be governed by the laws of the State of Minnesota without giving effect to any principles of conflicts of law. You consent to the exclusive jurisdiction of the state and federal courts sitting in Hennepin County, in the State of Minnesota. The Terms of Use is personal to you and may not be transferred, assigned or delegated to anyone. Any attempt by you to assign, transfer or delegate the Terms of Use shall be null and void. Partsearch may freely assign the Terms of Use without consent or notice. Except as expressly stated otherwise, all notices shall be given to Partsearch or its affiliates or their successors or assigns at dmca.agent@bestbuy.com or to you at the email address you provide to Partsearch. Notice shall be deemed given twenty-four (24) hours after the email is sent, unless the sending party is notified that the email address is invalid. The Terms of Use (including all documents expressly incorporated herein by reference) constitutes the complete and exclusive agreement between Partsearch and you with respect to the subject matter hereof and supersedes all prior oral or written understandings, communications or agreements not specifically incorporated herein. All provisions in the Terms of Use regarding representations and warranties, indemnification, disclaimers and limitations of liability shall survive the termination of the Terms of Use.

  23. Contact Information. If you have any questions or comments about the Terms of Use, you can contact Partsearch by filling out our contact form or emailing us at help@partstore.com.